Frequently Asked Questions
Everything you need to know about your Vibriance journey.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-5 business days.
What is your return policy?
We offer a 365-day 'Bottom of the Jar' money-back guarantee. If you are not completely satisfied with your results, you can return the product for a full refund, even if the bottle is empty.
Are Vibriance products suitable for sensitive skin?
Yes, our formulas are designed to be gentle yet effective. We prioritize high-quality, non-irritating ingredients that are suitable for all skin types, including sensitive skin.
Do you test your products on animals?
Absolutely not. Vibriance is proud to be a cruelty-free brand. We do not conduct animal testing on any of our finished products or ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and modern express checkout options like Shop Pay and Google Pay.
How do I track my package?
Once your order has left our warehouse, you will receive an automated email containing a tracking link. You can also log into your Vibriance account to view your order history and status.